UNOPENED AND UNUSED ITEMS
If you wish to return an unused item, you may do so within 30 days of receipt, provided you obtain a Return Merchandise Authorization (RMA) from us. Please comply with the following to help us process your return:
We are unable to accept any return of items that have already been opened and used unless you have received pre-authorization from us. Please contact your sales representative for assistance.
If there is an error on our part related to your order, we will issue you a Return Merchandise Authorization for return of the materials. Upon receipt and inspection of the returned items, we will issue you a credit for the amount of your order, including shipping charges. Please call your sales representative for assistance in obtaining an RMA.
Any items that you return to us must be in the original manufacturer's packaging. We suggest you keep the packaging (manuals, boxes, cables) for at least 30 days after your purchase.
Attention: RMA #_____________
31 South Street, Unit 1W
Mt. Vernon, NY 10550